Real Estate Sales & Property Management Employees

Real estate salespeople and property management employees are entitled to assistance from the PSAQ in establishing a written agreement.  This assistance extends to any Personal Assistants who are classified under the Real Estate Industry Award 2010 as either Property Management or Property Sales employees.

PSAQ Members

The PSAQ is always willing to discuss concerns about employment matters with any sales person or property manager, on a confidential basis, provided that person is a PSAQ member.  PSAQ Members are entitled to assistance with a range of workplace relations matters, subject to the PSAQ's Membership Policy and the PSAQ Constitution and Rules. [See PSAQ Membership Benefits.]

Non-PSAQ Members

Non-member sales & property management are entitled to join the PSAQ to obtain advice, but no other assistance, in the resolution of any dispute with an employer.  However unless someone is a PSAQ member before a dispute arises, advice is the only assistance we promise.

Dismissal

In cases where employment has been terminated by the employer an employee should firstly read the Termination clause in the relevant Award, to see if the employer has observed the required period of notice and/or provided the prescribed compensation.  If a terminated employee is concerned that the notice and/or compensation requirements have not been met by the employer, we would advise as follows:

• PSAQ members should contact the PSAQ on 07 3841 6977.
• Non-PSAQ members should contact the Fair Work Ombudsman, their solicitor or an industrial relations consultant.

Where employment has been terminated by the employer and the employee believes that the termination was wrongful, or where the employee believes that they were "forced" to resign, we would suggest as follows:

• PSAQ members should immediately contact the PSAQ on 07 3841 6977.
• Non-PSAQ members should contact Fair Work Ombudsman, their solicitor or an industrial relations consultant.

Non-payment or underpayment of Wages, Commission, Allowances

PSAQ members only who believe they have not been paid correctly should write to The Secretary, PSAQ, PO Box 863, Springwood QLD 4127, providing the following information:

• name, address and contact details for themselves
• personal name, company name (e.g. ABC Pty Ltd) and trading name (e.g. Joe Bloggs Real Estate) of the employer to which the complaint relates
• employment start and finish dates
• which party terminated employment (i.e the employer or the employee), whether this was done in writing or verbally, and the amount of notice given
• how much the employee was paid in total during the period of employment
• the amount, and date paid, for every wage and/or commission payment
• whether or not any annual leave was paid and if so, how much
• how much commission and/or wages you believe to be outstanding

• any supporting paperwork, including copies only of:
  • employment agreements
  • Contracts of Sale the employee was party to
  • Appointments to Act the employee was party to
  • any advertising with the employee's name on it
  • your Certificate of Registration as a Salesperson or Real Estate Agent's Licence
  • business cards (include originals if you have spares)
  • letters of appointment and/or termination
  • anything else you believe may be relevant.

Please do not send the PSAQ the original or your only copy of any paperwork!

Once the PSAQ has read the material, it will then make contact with you to discuss the matter further.

Please Note:  The PSAQ will usually not contact an employer about a complaint without the employee's permission, and all such matters are treated with the strictest confidence.

PSAQ Membership

To become a PSAQ member, please go to PSAQ Membership.